Express Next Day Delivery Available
01708 857575

Sparkling Jewellery

My Basket

Returns Policy

Returns Policy Your rights to return goods are protected under the EU 2000 Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a refund, not including the delivery charges. To return items please do this by filling in the returns notice sent with every single item with in 7 days of receipt. Your refund will be paid within 30 days by the original method of payment. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. If your item has been sent with free postage and packing we will debit the COST of the post to you which is £5-50 for special delivery. Please note that refunds can take up to 30 days to process which is with in the perameters of the law.

Any goods returned should be in a unused and saleable condition and returned with its packaging. If goods are returned to us in a condition that is not unused or saleable we will return the item to you by the cheapest method available to us and not refund. If any item is returned with evidence of wear such as the security tags removed we have the right to return to you with out refunding. ALL items must be re-sellable when returning which means the tags must be in place.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

If the item is damaged then please contact us by telephone 01708 403679 or email us with the details sales@sparklingjewellery.co.uk we do hand check every item before it is dispatched if it has got damaged in the post then you need to claim the loss from royal mail if you require a form for this please contact www.royalmail.com

We offer a full exchange service for an item that is not suitable if given as a gift or if an incorrect size is requested. In this instance you have 14 days from receipt of the goods to request a replacement or exchange. At Christmas we may extend this period to accept the return by the 6th of January. We do not refund after 7 days of receiving an item.

PLEASE NOTECHRISTMAS RETURNS. PLEASE NOTE THAT ANY RETURN SENT TO US AFTER THE 6TH OF JANUARY WILL ONLY BE APPLICABLE FOR AN EXCHANGE WE WILL NOT REFUND YOUR ITEM.

Earrings and body jewellery cannot be returned for an exchange or refund unless faulty. All earrings are inspected on dispatch by our packing staff and their line manager meaning any faults will be addressed before dispatch.

How to return an itemIf you require a refund:
The item must be sent within 7 days of receipt.
The item must be returned with a returns form if a form is not completed then it may take longer to process.
All packaging must be returned.
Any item with a security tag tampered with or removed may not be returned.
The item MUST be in a saleable condition and un used.
The return should be sent by a signed for postal service with sufficient insurance.
You do not need to contact us if you are returning an item just send with in 7 days and the completed returns form

If you require an exchange:
You must return within 14 days of receipt at Christmas

The item must be returned with a returns form if a form is not completed then it may take longer to process.
All packaging must be returned.
Any item with a security tag tampered with or removed may not be returned.
The item MUST be in a saleable condition and un used.
The return should be sent by a signed for postal service with sufficient insurance.

Our return address is:
Returns Department
iLuvm Ltd
Harlequin House
North Road
Ockendon
Essex
RM15 6AZ

Returns FormIf you can not find your returns form please print and return with your item to ensure a speedy refund. All returns sent without a form will take longer to process

Name:

Address:




Telephone Number:

Email Address:


Original Order Number:
Date of Order:




Reason for return:




Refund me please / Replace with ____________________________________________




Address to return to is:
Returns Department, iLuvm Ltd, Harlequin House, North Road, Ockendon, Essex RM15 6AZ


ExchangesIf you would like an item exchanged because you have bought a gift that is not suitable, you have requested the wrong size or you have left it too long for a refund you have 14 days from receipt of the goods to do this. Please return again with the packaging, all items must be in a saleable condition and have any security tags still in place and untamperd with. The returns form must be completed with the replacement item stated and the replacement size if you would like a different size ring.

At Christmas we may extend this time to 28 days.

Earrings cannot be exchanged or refunded unless faulty. All items are hand checked on dispatch

Returns AddressReturns Department
iLuvm Ltd
Harlequin House
North Road
Ockendon
Essex RM15 6AZ

We strongly advise that you insure the item when sending with a signed for postal service.

How is my refund calculated?Your refund will be the initial item cost, less any postal charges for getting the item to you. In the event of an item being sent with free delivery our post and packing fee of £5-50 will be deducted. If postage was paid for then we will not refund this fee.

How long do I have to return an item?For a refund you must return the item within 7days of receipt of the goods arriving with you. We can track this date from your individual special delivery number. Goods sent after this time will not be processed and will be sent back to the original delivery address.

For an exchange you have an additional 7 days making it 14 days from receipt of the goods arriving. We can track this date from your individual special delivery number. Goods sent after this time will not be processed and will be sent back to the original delivery address. At Christmas we may extend this to 28 days.

How long will my refund take?All refunds will be made by the original method of payment within 30 days of receipt of the goods arriving with us. Some banks may take longer to show the transaction in your account so please allow an additional 7 days clearance time to your bank account. If you have paid by paypal they will process your refund to the original method of payment.